Privacy Policy
1) Information We Collect
We collect information you provide directly when you create and use your account, including your name, email, profile details, messages, listing content, reviews, support requests, and identity verification details where applicable.
We also collect service usage information such as device/app interaction events, approximate location (when permission is granted), and operational logs used for security, debugging, and product improvements.
2) How We Use Information
- To create and manage accounts, authenticate users, and secure the platform.
- To deliver core features like listings, booking flows, messaging, and support.
- To personalize your experience (for example, listing recommendations).
- To send service notifications, including booking and account updates.
- To comply with legal obligations and prevent abuse or fraud.
3) Legal Basis
Where applicable, we process personal information based on your consent, contractual necessity (to provide requested services), legitimate interests (security, service improvement), and legal obligations.
4) Data Sharing
We do not sell your personal information. We may share limited data with infrastructure, analytics, messaging, payment, and verification providers strictly to operate the service. We may also disclose information when required by law or to protect users and platform integrity.
5) Payments, Bookings, and Credits
For booking-related payments, processing is handled by trusted payment partners. We do not intentionally store full card details on our servers. We may store transaction metadata (for example references, status, and amounts) for reconciliation, fraud prevention, and support.
Where credits or reward events are applicable, related transaction records may be stored to maintain account balance integrity and auditability.
6) Data Retention
We retain data only as long as needed for service delivery, security, legal compliance, dispute resolution, and contractual enforcement. Retention periods may vary by data category and legal requirements.
You may request deletion. See our account deletion guide: /account-deletion.
7) Security
We use administrative, technical, and organizational safeguards to protect personal information. No system is perfectly secure, so we encourage users to keep credentials confidential and use strong passwords.
8) Your Rights
Depending on your location, you may request access, correction, deletion, or restriction of processing for your personal data. You may also object to certain processing activities.
9) Children’s Privacy
Homi is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe such data was provided, please contact us so we can investigate and remove it where appropriate.
10) International Transfers
Your data may be processed in countries outside your own. Where required, we apply safeguards to protect cross-border data transfers according to applicable law.
11) Changes to This Policy
We may update this Privacy Policy periodically. Material updates may be communicated via the app, website, or email. Continued use of the service after an update means you accept the revised policy.
12) Contact Us
For privacy questions or requests, contact: support@homi.app.
You can also submit platform feedback here: /tester-feedback.